ATTENTION: If you speak Laotian, language assistance services, free of charge, are available to you. Call 1-877- 696-6775.
Keystone Nursing Care Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Keystone Nursing Care Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Keystone Nursing Care Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Provides free language services to people whose primary language is not English, such as:
If you need these services, contact Keystone Nursing Care Center, Civil Rights Coordinator.
If you believe that Keystone Nursing Care Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex. You can file a grievance with: Keystone Nursing Care Center’s Civil Rights Coordinator, 250 5th St, Keystone, Iowa 52249, Phone: (319)442-3234, Fax: (319)442-3236. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Keystone Nursing Care Center, Civil Rights Coordinator, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/protal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov./ocr/office/file/index.html